Refund policy
Digital Product Refund Policy
Last updated: July 29, 2026
This Refund Policy applies to downloadable digital products and templates purchased from Personal Operating System.
Digital products
Our products are delivered electronically. No physical product will be shipped to you, and digital products cannot be physically returned.
Because digital products can be accessed, downloaded, copied or used immediately after purchase, all sales are generally final. We do not provide refunds for change of mind or for reasons unrelated to a technical problem with the product.
This policy does not limit any rights you may have under applicable consumer law.
Refund eligibility
You may request a refund if a genuine technical issue prevents you from accessing or using the digital product as it was described at the time of purchase.
Eligible technical issues may include:
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A download link that does not work.
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A file that is corrupted or cannot be opened.
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Missing files that were stated as being included with the purchase.
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A product that is materially different from its description due to an error on our part.
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A technical defect in the supplied file that prevents its intended use.
Please contact us within 30 days of purchase if you experience a technical issue.
Before approving a refund, we may attempt to resolve the issue by providing technical support, repairing or replacing the file, sending a new download link or supplying the missing content. A refund may be issued if we are unable to resolve an eligible technical issue within a reasonable period.
Non-refundable circumstances
Refunds will not normally be provided when:
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You change your mind after purchasing.
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You no longer want or need the product.
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You purchased the product by mistake.
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You did not read the product description before purchasing.
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You lack the software, equipment, knowledge or technical skills needed to use the product.
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Your device or software does not meet compatibility requirements disclosed on the product page.
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You expected a particular personal, professional, financial or business result that was not expressly guaranteed.
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You have already downloaded, accessed or used the product and there is no technical defect.
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The issue is caused by third-party software, services, platforms, updates or devices outside our control.
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You request a refund because you found a similar product elsewhere or because the product later became available at a different price.
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You breached the product’s licence terms or used, shared, copied, distributed or resold the product without permission.
Nothing in this section excludes refunds or other remedies required by applicable law.
How to request technical support or a refund
To report a technical issue, contact us at support@personaloperatingsystem.io and include:
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Your full name.
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The email address used for the purchase.
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Your order number.
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The name of the product.
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A clear description of the issue.
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Screenshots, error messages or other information that may help us investigate.
You must provide enough information for us to verify the purchase and reasonably assess the technical issue.
Please do not submit multiple refund requests or payment disputes while we are investigating your request.
Refund decisions
We will review your request and notify you whether it has been approved or declined.
When a refund is approved, it will be returned to the original payment method. Although we will process the refund promptly, your bank, card provider or payment service may require additional time to post the funds to your account.
Please contact support@personaloperatingsystem.io if an approved refund has not appeared within 15 business days.
Exchanges
Digital products cannot be exchanged. If you purchased the wrong product, please contact us before downloading or accessing it. Any replacement or account credit offered in these circumstances will be at our discretion, except where otherwise required by law.
Duplicate purchases
If you accidentally purchase the same digital product more than once, contact us promptly at support@personaloperatingsystem.io. We may refund the duplicate transaction after confirming that it was an accidental duplicate purchase.
UK and European customers
Where applicable law provides a cancellation or withdrawal period for digital content, you may be asked at checkout to:
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Request that we provide the digital product immediately, before the cancellation period expires; and
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Acknowledge that you may lose your right to cancel once downloading, accessing or delivery of the digital content begins.
Where the required consent or acknowledgement has not been obtained, or where the digital product is faulty, not as described or otherwise does not comply with applicable law, your statutory rights remain unaffected.
Abuse and fraudulent requests
We reserve the right to decline requests involving suspected fraud, misuse, unauthorised sharing, repeated refund abuse or violations of the product licence. This does not affect any non-excludable rights available under applicable consumer law.
Contact us
For questions about this policy or assistance with a digital product, contact: